IT services THAT MAKE SURE YOUR BUSINESS IS ALWAYS WORKING
Technology can be challenging even at the best of times. Equipment crashes when you need it most, folders go missing, Internet connectivity slows down to a snail’s pace or stops working altogether – all things that, while may seem trivial, can bring your business to a grinding halt. SilvaShaw’s IT services and computer support focuses on keeping your business’s operations going while driving optimal performance.
Our IT support contracts are custom-designed to your business’s individual needs in a way that will save you time and money, increase productivity, reduce costly downtime and generally assist your business maintain its competitive edge.
Find relief from your IT headaches with an IT partner that looks out for your business – SilvaShaw combines high responsiveness, multi-faceted expertise and proactive service delivery to confidently manage your IT infrastructure for you.
In addition to our primary IT services, SilvaShaw is also an Internet Service Provider, offering premium solutions for mail and web hosting, hosted exchange as well as all kinds of Internet connections, including ADSL, 3G, iBurst and Diginet. We also provide complete network and wireless network services and support, run VPNs (Virtual Private Networks), set up hotspots, supply CAT5 and CAT6 cabling and fibre optics, and install IP security cameras
SilvaShaw offers a complete range of IT services for all small to medium-sized businesses:
• Service Level Agreements
• Remote Support
• On-site Support
• Upgrades
• Data Recovery
• Pastel Support
• Software Auditing
• User Monitoring
• Printer Support
• Software Upgrades & Installation
• On & Off-site Backups
VoIP – Voice over Internet Protocol
SilvaShaw Technologies is a Tier 1 VoIP provider offering complete feature rich VoIP solution, helping clients to move away from the old dated fixed line costly solution. SilvaShaw Technologies Offers a full Hosted PBX as well as SIP Trunk solution.
Features include:
• Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad
• FIND ME/FOLLOW ME CALL ROUTING
Mobile workers will appreciate this feature. Find me/follow me call routing allows you to create a list of numbers where you can be found before the call gets pushed to voicemail. So, for example, you might have your office phone ring twice, but on the third ring, your cell phone starts to ring, and then on the fifth, your home phone. If the list is exhausted, the caller gets sent to voicemail.
• MUSIC ON HOLD
If your company often has to put callers on hold, this feature is a necessity. Do not subject your callers to terrible elevator music — or worse, silence.
This feature allows you to choose what your callers listen to as they wait. Or upload your own recording.
• CALL SCREENING
Call screening is an often-forgotten feature of the VoIP business world that can come in handy. It allows you to look at a number on the caller ID and choose
how to treat it. For example, if your spouse is calling, you can redirect the number to your cell phone. Or if it’s a caller that keeps trying to sell you energy
supplements, you can disconnect them.
• CONFERENCING
Most people know about conferencing with VoIP services, but not everyone takes advantage of all the features that might come with it. Often, you can set up a conference floor monitor. This allows you to manage invitations, “hand-raises,” muting individuals, etc. Online conferences can get messy and confusing if not managed correctly, so this is a great tool to learn how to use.
• AUTO ATTENDANT
An auto attendant is one of the hidden gems of premium VoIP services. This feature allows callers to interact with a menu to choose an appropriate extension. Your business will suddenly seem more professional and impressive. It’s like having an electronic receptionist!
• NUMBER PORTING
You can keep your current phone number by using the Silvashaw number porting service. Regardless of your location, this means if your business moves, the number(s) moves with your Company.
• INTERBRANCH
Are your business situated in different locations ? Silvashaw will link your Branches together and saves you on communication cost between them.
• CALL SAVINGS
Tired of paying too much for your telephone bill? Silvashaw Technologies uses pure per second billing instead of per minute billing, this insures our clients
huge savings on their monthly telephone expenditures.
• CALL RECORDING
Avoid customer disputes that normally begin with a misunderstanding and there is no easy way of proving what was said. Monitor your customer service or sales teams knowledge of your product or services. Improve your employees phone behaviour.
CONNECTIVITY
SilvaShaw Technologies Offers a wide range of Connectivity Solutions. Connecting small, medium and large businesses with reliable , robust at the at the best priced connectivity.
• Fiber to the Business (FTTB) and Fiber to the Neighbourhood is spreading throughout South Africa. At Session Telecoms, we are fiber vendor agnostic and can provide a variety of services from different providers. Services may include data or may just be a point-to-point dedicated connection or link.
• Wireless internet solutions with a range of packages to suit any business’s data requirements. The design of our network is based on an area specific wireless-to-fibre methodology which guarantees speed & quality wireless connections. Wireless broadband is high-speed internet access that uses radio signals rather than cables. Those who prefer wireless internet include customers in areas that don’t have access to fiber optic cable, DSL or LTE.
• 3G/4G/LTE data connections were only for people on the move to gain access to the internet or other network resources. With the data landscape rapidly changing, Session Telecoms are able to provide fixed and mobile services on 3G, 4G, LTE and even LTE Advanced over any of the incumbent providers.
• ADSL data service types (Uncapped / Capped) and line speeds are available and can be ordered from and provisioned by Session Telecoms. A Telkom analogue line is needed to be able to utilise ADSL.